Global Cold Chain Alliance

The Cold Chain Institute features classes focusing on best practices in the refrigerated warehousing and logistics industries. Learn more about the Year 1 and Year 2 curriculum/courses below.

 

Year 1 Curriculum

 

AMMONIA SAFETY

• Describe the health effects of ammonia exposure
• Describe initial first aid for ammonia exposures
• Define the physical and chemical characteristics of ammonia that affect safety and its use as a refrigerant

 

ACCESSING YOUR GCCA RESOURCES

• Learn what the WFLO offers beyond the Institute
• Tour the GCCA website and member benefits
• Introduce the benefits of the WFLO Inquiry Service and Technical Guides

 

INTERNAL AND EXTERNAL CUSTOMER CONFLICT RESOLUTION

• Describe the eleven difficult customer types
• Describe 10 ways to handle disagreements effectively
• Create a plan to engage with customers on a regular basis

 

CUSTOMER SERVICE ESSENTIALS

• Recognize the importance of delivering excellent customer service to the maintenance and growth of your company's customer base
• Identify potential solutions to customer complaints 
• Demonstrate the ability to handle customer complaints so that customers are satisfied

 

EMERGENCY RESPONSE PLANNING

• Define "Emergency Action Plan" and "Emergency Response Plan" and identify the key components
• Identify the various levels of training needed by warehouse employees
• Evaluate the pros and cons of having an in-house response team or using outside services  

 

FINANCE 101

• Define the difference between finance and accounting
• Review accounting terms and apply them to daily life
• Explain how day-to-day operations can have a direct impact on your business profitability

 

FOOD SAFETY

• Comprehend the implications of food regulations on your job
• Describe the difference between food quality and safety Identify food safety requirements for the public refrigerated warehouse
• Describe “Chain of Responsibility”

 

MATERIALS HANDLING EQUIPMENT (MHE) SAFETY

• Identify the minimum requirements for an effective
• Materials Handling Equipment (MHE) safety training program
• Compare options for delivering Materials Handling Equipment (MHE) training
• Evaluate the effectiveness of the Materials Handling Equipment (MHE) safety program in your warehouse

 

FUNDAMENTALS OF FOOD STORAGE AND PRESERVATION

• Understand the effect of temperature-controlled storage; chilling, freezing and frozen on the quality of food products
• Identify the factors that influence shelf life
• Recognize the effect of temperature on chemical reaction rates
• Accept each public refrigerated warehouse employee’s role in maintaining product quality
• Know how to answer specific commodity storage questions
• Prepare a product/commodity for Export

 

HAZARD ANALYSIS

• Describe Work Safe Australia and the role it plays in your job
• Explain why Risk Assessments are important
• Describe the Risk Assessments procedure
• Conduct a Risk Assessment

 

LEADERSHIP DEVELOPMENT - GROWING YOUR TEAMS

• Learn how to involve people and help them invest their personal commitment
• Apply succession planning to the context of their warehouse facility
• Build collaborative, interdependent, and supportive teams

 

SUPPLY CHAIN LOGISTICS

• Define and describe the cold chain
• Understand the role that you and your company play in temperature-controlled logistics
• Understand the cold chain industry's role in the domestic and international food markets
• Convey how their actions on-the-job contribute to the industry

 

TRANSPORTATION & WAREHOUSING

• Define Chain of Responsibility (COR) and the role of the National Heavy Vehicle Regulator (NHVR) plays in the Australian transportation & warehousing industry
• Identify ways public refrigerated warehouses are becoming involved in the transportation function
• Find ways the warehouse can assist carriers
• Discuss the latest developments in transportation and how they affect transportation companies, shippers, and receivers

 

WAREHOUSE OPERATION ESSENTIALS

• Identify ways the refrigerated warehouse industry is changing
• Compare procedures in your warehouse to those used in other facilities
• Outline the steps involved in handling temperature-controlled products

 

AUTOMATION, ROBOTICS & WAREHOUSE TECHNOLOGY

• Identify types of automation
• Describe what is working well and what isn’t in automation in the Australian market
• Discuss the latest developments in automation and robotics and how they are affecting the operations

 

 

Year 2 Curriculum

 

BUDGETING AND FINANCIAL CONTROLS

• Explain the budgeting process
• Recognize the components and interaction of a Balance Sheet and Profit and Loss Statement
• Calculate cash flow for a given period
• Apply a cost-benefit analysis technique for securing the approval of a project

CRISIS MANAGEMENT

• Identify proper protocols for responding to fires, ammonia leaks, natural disasters and other emergencies.
• Evaluate existing plans to protect employee safety.

 

CUSTOMER RECALL SIMULATION

• Describe the process of a recall
• Identify the 3PL warehouse’s responsibilities during a recall
• Conduct an effective mock recall

 

EFFECTIVE PRESENTATIONS

• Define appropriate scenarios when a presentation is necessary                                                   
• Identify how to structure a clear presentation
• Use visual aids effectively                                       
• List tips for making a powerful first impression

 

EMPLOYEE TRAINING FOR SAFETY

• Define your role as a safety leader.
• Apply strategies for providing and reinforcing safety feedback
• Identify techniques for value-added safety training

 

GFSI - FOOD SAFETY

• Define the Global Food Safety Initiative and related schemes such as BRC and SQF
• Identify consideration factors for GFSI implementation

 

INTERNATIONAL BUSINESS AND THE COLD CHAIN

• Explain the structure of the international cold chain
• Define common maritime industry nomenclature
• Analyze the impact of government agencies on international business.

 

INTRODUCTION TO WAREHOUSE LAW

• Interpret the "reasonable care" standard
• Differentiate between negotiable and non-negotiable warehouse receipts
• Identify strategies to maximize the enforcement of terms and conditions

 

REFRIGERATION AND ENERGY

• Define energy demand
• List the systems and employee roles that have the greatest influence on energy use in your facility
• Describe the components of an energy management strategy
• Analyze their warehouse facility energy management program

RISK MANAGEMENT: TRANSPORTATION EXPOSURES

• Identify the responsibilities and liabilities of the broker, carrier, and shipper
• Describe the process for filing claims
• Interpret the FMCSA safety ratings
• Outline mandatory insurance requirements

 

RISK MANAGEMENT: WAREHOUSE EXPOSURES

• Identify the basic exposures of loss to a public refrigerated warehouse.
• Analyze various loss prevention techniques currently in use by warehouse operators.

TEAM BUILDING WORKSHOP